Your satisfaction is at the heart of our improvement process, and we value your feedback.
How can you share your experience with us?
You can share your views, feedback on your satisfaction or any difficulties you have encountered in a number of ways :
- By completing the satisfaction survey available : https://enquetes.univ-lille.fr/index.php/777588?lang=fr
- By telephone or email : https://ligan.good.cnrs.fr/en/espace-diagnostic/annuaire-diagnostic/
- During a conversation or meeting with our teams : https://ligan.good.cnrs.fr/en/espace-diagnostic/contact-diagnostic/
Your feedback helps us to better understand your experience and identify areas for improvement.
Would you like to give us some feedback?
If you are not satisfied with our service or if you encounter any difficulties, you can let us know by telephone or email.
Every enquiry is taken seriously and examined carefully. We will confirm receipt and keep you informed of how it is being dealt with and the progress made.
We are committed to providing you with a response as soon as possible, which may take up to fifteen days.
Impartial handling of your enquiry
Your enquiry is examined objectively and impartially. Each situation is analysed to determine how best to respond to your enquiry. Where an anomaly or non-compliance is identified, measures are taken to provide an appropriate response and, where necessary, to improve our practices.
A continuous improvement approach
Feedback on satisfaction is a key part of our quality approach. It is monitored by our teams and analysed to identify potential areas for improvement.
The results of patient and prescriber satisfaction surveys are also taken into account in the management of our business.
Your feedback helps us to continuously improve the quality of our services.
